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Genesee Polymers Corporation
810-715-5018
ISO 9001:2015 REGISTERED
CERTIFICATE NUMBER: 22671118
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Customer Satisfaction Questionnaire
Customer Satisfaction Questionnaire
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Company
Name
Title
Telephone Number
Fax Number
Email
Web Site
Inquiries / Customer Service
Was our literature and company information easy to find?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
How satisfied were you with the information provided by our product literature?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
How easy was it to contact a Customer Service Representative?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
Did the Customer Service Representative answer your questions in a timely and professional manner?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
What was the quality of customer service received?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
Product Design and Development
Were your technical inquiries via our website responded to in a timely manner?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
What was the quality of all technical service received?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
Did we properly accommodate any product coding and/or labeling changes you requested?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
Was the sample or product packaging/delivery to your expectations?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
Overall, how satisfied were you with Genesee Polymers Corporation’s product design & development process?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
Manufacturing / Production
Have your orders been processed and completed in a timely manner?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
Were your current order status questions answered quickly?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
Were your inquiries answered clearly and professionally?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
Are your requirements being met consistently each order?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
How satisfied were you with the quality of the product(s) produced?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
Shipping / Delivery
Have your orders been delivered on time?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
Were all special requests completed as desired?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
Was all accompanying paperwork correct and in order?
- Select -
5 - Excellent
4 - Very Good
3 - Good
2 - Satisfactory, But Needs Improvement
1 - Poor, Needs Improvement
N/A - Not Applicable
What did you like best about your experience with Genesee Polymers Corporation?
What did you like least about your experience with Genesee Polymers Corporation?
Would you recommend Genesee Polymers Corporation’s products to others?
- Select -
Yes
No
Please explain why you answered “No” to the above question
Do you anticipate your volumes to increase, decrease, or stay the same?
- Select -
Increase
Decrease
Stay the Same
For which products do you expect to increase your volumes?
Would you like a Genesee Polymers Corporation representative to contact you?
- Select -
Yes
No
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